Dear Partners,

It is an honor to greet all our partners working in the Customer Service Industry on our official website, and I am glad to introduce to you the work we do here at TC LAB.

For the past 30 years and more, I too have been a part of the same industry, working at various global offices for Samsung Electronics through postings in Singapore, Thailand, Australia, New Zealand, India, other Asia-Pacific countries, and Latin America countries including Brazil.

During this time, and even now that I am independent of any firm, I have been aware of the ever-changing realities of our common industry.

Revolutionary technologies, constantly updated products, and the fast-changing lifestyles of consumers make it difficult for partners to run their business with certainty and stability.

The introduction of new processes and management of changes in established processes are essential factors for the smooth business operation of our partners. If processes were to continue without research and development into innovations, business would fall under the own weight of its inefficiency, unproductiveness, and expensive operational costs.

Tech & Creative Customer Service Laboratory will always be at the forefront of research and development in these core aspects of change. We aim to implement new processes, as well as assist in reforming established processes and in implementing them on the field, ultimately assisting in guiding the Customer Service Industry towards much more promising horizons.

Thank you.

Daniel Park

• CEO
  TC LAB Co., Ltd.
  June 2023 ~ Present
  
  Samsung Electronics
  Jan 1985 ~ Dec 2022
• 

• Samsung Electronics Latin America Office
  Dec 2017 ~ Dec 2022, Sao Paulo, Brazil
• Samsung Electronics Suwon Head Office
  Dec 2014 ~ Dec 2017, Suwon, Korea
• Samsung Electronics Southwest Asia Office
  Dec 2011 ~ Dec 2014, Gurgaon, India
• Samsung Electronics Thailand
  Dec 2004 ~ Mar 2008, Bangkok, Thailand
• Samsung Electronics Southeast Asia Office
  Mar 2000 ~ Dec 2004, Singapore