Service Center Operations

TC LAB operates service centers with authorization from consumer electronics brands.
And it can also build a new service infrastructures(through request from brands)
with the best-in-class operational quality using standard operating procedures of its own.
When brands need a consulting in the set up of service infrastructures in any country or cities,
TC Lab can study and propose the best and optimum way of set up.

• Type of Operation
  - Onsite(In-home) service, Walk-in(Carry-in) service, Depot(Pick-up) service
• Handling Products
  - Audio visuals
  - Home appliance
  - Smart phone & tablets
  - Notebook & Printers
• Service Parts
  - Keep required safety stocks based on forecasting
• New Service Center set up and its operation
  - TC LAB Company can support to set up a new service center and its full operation
  - Things to follow-up

  · Finding good location for the requirement
  · Design of layout and renovation
  · Recruitment of required resources and set up organization for operation
  · Publication of SOP for the operation and provide training before the operation

  - Daily operation follow-up and generate daily report for the close monitoring of the operation

** This service is currently available in Thailand Only

** TC LAB prefers to support consumer electronics brands who want to outsource its customer service operation. It will include 1) Service network set up and operation, 2) Contact center operation, 3) Service parts operation including warehouse operation and parts supply to service points, 4) Product technical training, 5) Any other operations(if required).